All shipping costs are calculated on a location and weight based charge and will vary depending on the individual order. The total delivery cost will be available upon checkout. We may from time to time offer discounted shipping rates and free deliveries during any promotional period which will either require a promotional code or automatically be applied to your account at the checkout.
We try to price shipping costs as low as possible whilst also using a secure service which will give us both peace of mind. All items are sent by either Royal Mail Recorded Delivery or a trusted courier service for larger items and will require your signature upon arrival. All parcels are tracked to ensure a prompt and secure delivery. If you wish to use an alternative shipping method, please contact us prior to placing your order to make the appropriate arrangements.
We endeavour to check the quality of all our products prior to shipping to ensure there are no faults and that you receive it in the best possible condition. In any circumstance where there is a problem with a product, we will always get in touch with you first to confirm how you would like us to proceed. Once we are happy with the items, we make sure they are well packaged and we insure the parcels against any unforeseen loss or damage during transit. It is our responsibility until it reaches you.
Standard Signed For delivery - up to 3 working days
Special Delivery - Next working Day by 1pm
International Signed For (tracked within the UK) - up to 10 working days
USA & REST OF WORLD
International Signed For (tracked within the UK) - up to 15 working days
**Please note that international buyers are responsible for any and all duties and customs charges that may be incurred and you may need to pay these charges once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country and if your parcel is being held at customs, it can delay the delivery of your goods. So if you’d like more information, your best course of action would be to contact your local customs office.
MADE TO ORDER
Please allow up to 3 weeks (unless otherwise stated) in addition to delivery times detailed above for your bespoke orders to be completed. If you wish to receive your order sooner, please contact us prior to placing your order to arrange this.
If you wish to make amendments to your order, please feel free to contact us with your enquiry.
All our products are designed and made by Isabel Wong using high quality materials. We take great pride in all the products we make and want you to receive them in perfect condition. All our products are presented in a box with or without tissue paper and then wrapped with parcel paper or other protective outer packaging. Multiple orders may be placed in the same box.
Sale and sample sale items are wrapped in tissue paper or clear packaging and then parcel paper. Some items may be presented in a box.
If you are buying as a gift let us know of your requirements and we shall make the appropriate arrangements. Our standard gift wrapping will include the products presented in a box with tissue paper and an optional personalised note. The box will be finished with ribbon and placed in a protective outer box or packaging. All price labels will be removed. We will include a gift receipt if the recipient needs to exchange for another size and the delivery note will be emailed to you. Sale or discounted items will be wrapped in tissue paper and ribbon excluding the gift box. Gift wrapping is free of charge for all orders.